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The questions we hear most at the big table, answered the way we answer them in person. The useful part comes first.

Staying Safe

How to spot a scam call

If a caller pushes you to act right now, asks for gift cards or codes, or says they're your bank or the government and need money, it's a scam. Hang up, then call the company yourself using the number on your card or statement.

Staying Safe

What to do first if you think you've been scammed

First, stop all contact with the scammer and don't send anything more. Then call your bank or card company to stop the payment, change the password on the affected account, and tell someone you trust. Acting fast matters more than getting every step perfect.

Your Photos

How to find any photo in a few seconds

Your phone can already search your photos by word. Open the Photos app, tap search, and type what's in the picture, like 'beach', 'dog', or a person's name. Name the faces once, and you can pull up every photo of a grandchild in seconds.

Everyday Confidence

Setting up a new phone without losing a thing

Don't set up a new phone from scratch. Keep your old phone charged and next to you, and say yes when the new phone offers to transfer from it. Your photos, contacts, and most apps move over on their own. Plan on about an hour, most of it waiting.

Navigating AI

What is ChatGPT, really?

ChatGPT is a program that learned from an enormous amount of writing and uses those patterns to write a response to whatever you type. It's useful for explaining, drafting, and summarizing, but it sometimes states wrong things with confidence, so don't make it your only source for facts that matter.

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